Customer Support Associate – job post – SARA INFOTECH – Full Job Description

Company: SARA INFOTECH
Location: Chennai, Tamil Nadu
Job Type: Permanent, Fresher, Full-time
Salary: ₹18,000 – ₹23,000 a month

We are looking for a Customer Support Executive (Inbound Calls) to handle incoming customer inquiries professionally. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-first approach.

Key Responsibilities:

• Answer inbound customer calls and provide solutions efficiently.
• Assist customers with product/service information, queries, and complaints.
• Maintain accurate call records and update the CRM system.
• Ensure a high level of customer satisfaction through prompt issue resolution.
• Escalate unresolved issues to the appropriate department.
• Adhere to company policies, scripts, and service guidelines.

5 Days work and 2 days rotational off
Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 – ₹23,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental Pay:

• Joining bonus
• Performance bonus
• Yearly bonus

Work Location: In person