Customer Support Executive (CSE) – COOX – Full Job Description
Company: COOX
Location: Noida, Uttar Pradesh
Job Type: Permanent, Full-time
Salary: ₹3,00,000 – ₹3,50,000 a year
Job Description:
- Managing end to end bookings, service and operations
- Responsible for supply generation by onboarding and training new partners
- Responsible for enrichment and constant supply of partners for the area assigned
- Handling customer queries and complaints in a timely manner
- Call potential partners to explain business product and service offerings
- Coordinate with clients, vendors and supply team
- Working with other department to improve the product and the process of the company
- Define and analyze metrics and KPI’s to efficiently track progress
Job Types: Full-time, Permanent
Pay: ₹300,000.00 – ₹350,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
Schedule: Day shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Experience:
- Customer support: 2 years (Required)
Work Location: In person