Customer Support Executive (CSE) – job post – Talent Futures Services – Full Job Description
Company: Talent Futures Services
Location: Azadpur, Delhi, Delhi
Job Type: Full-time
Salary: Up to ₹30,000 a month
Job Title: International CSE (Customer Support Executive+ Upselling)
Responsibilities:
- Make inbound and outbound calls and chat with customer to promote and sell a product or service.
- Create, maintain and update database of customers with complete information and emails.
- Consolidate existing customer base while building new customer base.
- Monitor competitor’s products or services and create selling strategies for own products or services.
- Handle customer needs and requirements.
- Respond to customer inquiries and resolve.
- Convert generated leads into sales
Key Duties:
- Candidate will be entitled with Online Leads of Interested customers.
- Candidate will have to make call to Interested customers
- Explain the product details/offers/benefits to the customers
- Convert interested customers into sale & guide to make online payment or visit
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Requirements:
- Any graduate or an undergraduate can apply with min. experience of 1 Year TO 2 year in international calling process.
- Experience of handling an client’s outbound calls or product sale.
- Exceptional interpersonal skills.
- Excellent communication and interpersonal skills: Good verbal communicator and presenter
- Self-motivated and positive.
- Good Convincing power.
- Candidates should be presentable
- Excellent communication skills
- Age below 32 years
- Candidates must have their experience documents
Experience: Min. 1 year to 2 year in any international calling process
Benefits: Unlimited incentives.
Location: Work Location: Azadpur(GT Road)
Shift Timings:
- Night shift Timing :- 6:00pm to 3:00AM
- 7:00pm to 4:00am
- 9am to 6am (Both side can and meal facility)
Job Type: Full-time
Pay: Up to ₹30,000.00 per month
Benefits: Food provided, Life insurance, Provident Fund
Schedule: Day shift, Evening shift, Night shift, Rotational shift, UK shift, US shift
Ability to commute/relocate: Azadpur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education: Higher Secondary(12th Pass) (Required)
Experience: International Voice Process: 1 year (Required)
Language: English (Required)
Work Location: In person