Customer Support Executive (CSE) – MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED – Full Job Description
Company: MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED
Location: South Tukoganj, Indore, Madhya Pradesh
Job Type: Permanent, Fresher, Full-time
Salary: Up to ₹23,000 a month
Key Responsibilities:
- Product Management: Upload and maintain accurate product listings, including descriptions, images, and pricing, across various e-commerce platforms.
- Order Processing: Monitor and manage order fulfillment, ensuring timely processing and addressing any issues that arise during night hours.
- Customer Support: Provide prompt assistance to customer inquiries and resolve complaints via email, chat, or phone during the night shift.
- Inventory Coordination: Track stock levels and coordinate with the inventory team to prevent discrepancies and stockouts.
- Sales Analysis: Analyze sales data and customer behavior to identify trends and suggest improvements to enhance the online shopping experience.
- Digital Marketing Support: Assist in implementing online promotions and marketing campaigns aimed at increasing nighttime traffic and sales.
Qualifications:
- Education: Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
- Technical Skills: Familiarity with e-commerce platforms (e.g., Shopify, Magento), proficiency in Microsoft Office Suite, and basic understanding of digital marketing tools.
- Communication Skills: Strong verbal and written communication abilities to effectively interact with customers and team members.
- Problem-Solving: Ability to troubleshoot issues independently during night hours and make informed decisions.
- Attention to Detail: Keen eye for detail to ensure accuracy in product listings and order processing.
- Adaptability: Willingness to work night shifts and adapt to a dynamic, fast-paced e-commerce environment.
“Candidates must be willing to work night shifts“
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹23,000.00 per month
Schedule: Day shift
Application Question(s): Are you from Indore, Madhya Pradesh?
Language: Do you have fluency in English? (Required)
Work Location: In person