Customer Support Executive (CSE) – ZOUMA PVT LTD. – Full Job Description

Company: ZOUMA PVT LTD.
Location: Mohali, Punjab
Job Type: Permanent, Full-time
Salary: ₹25,000 – ₹40,000 a month

Job Title: Customer Support Executive (CSE) – UK Shift

Location: Zouma

Shift Timing: UK Shift

Job Description:

Zouma is hiring a Customer Support Executive (CSE) for a blended process (voice & non-voice) to provide exceptional customer service. The ideal candidate must have strong communication skills and the ability to handle customer queries efficiently.

Key Responsibilities:

• Handle customer inquiries via calls, emails, and chats.
• Provide accurate information and solutions to customer queries.
• Maintain a professional and courteous approach in all interactions.
• Document and update customer records in the system.
• Collaborate with internal teams to resolve customer issues.
• Adhere to process guidelines and quality standards.

Requirements:

• Excellent verbal and written communication skills in English.
• Prior experience in customer support (voice/non-voice) is preferred.
• Ability to work in a UK shift timing.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer support tools and CRM software.

If you have exceptional communication skills and a passion for customer service, we would love to hear from you

Apply Now! ([email protected])

Job Types: Full-time, Permanent

Pay: ₹25,000.00 – ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule: UK shift

Work Location: In person

Speak with the employer +91 9780434533

Application Deadline: 31/03/2025

Expected Start Date: 03/04/2025