Customer Support Executive – job post – IEXCEL Learning Solutions – Full Job Description
Company: IEXCEL Learning Solutions
Location: Delhi
Job Type: Full-time
Salary: Full-time
Job Title: Customer Support Executive
We are hiring for an MNC – UPI Related Voice & Chat Process. The position of Customer Support Executive for UPI based Process in Delhi and This process consists of interacting with customers to provide information in response to inquiries about products and services, analyzing customer problems, and handling and resolving complaints.
Job Location: Delhi
Desired Experience: 0-1 Year
Minimum Qualification: 10+2+3
Responsibilities:
- Overseeing the Customer Service Process
- Resolving Customer Complaints brought to the attention
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Serves customers by providing products and service information and resolving product and service problems
Skills Set:
- Ability to converse in English and Hindi
- Excellent Interpersonal and oral Communication Skills
- Basic Computer Skills
- Good communication skills including (listening, empathy, ability to manage irate customers)
Typing speed: average 38 – 40 wpm
Job Features
Job Category Voice & Chat Process
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