Customer Support Executive – Live Keeping – Full Job Description

Company: Live Keeping
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Negotiable

Job Responsibilities:

• Handle inbound and outbound customer queries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints promptly and professionally.
• Maintain a record of customer interactions and update CRM systems.
• Coordinate with internal teams to ensure quick resolution of issues.
• Identify customer needs and suggest appropriate solutions or products.
• Follow up on customer inquiries to ensure satisfaction.
• Adhere to company policies and procedures while interacting with customers.

Requirements:

• Bachelor’s degree in any field (preferred but not mandatory).
• Must be comfortable in either Tamil or Telugu.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and customer service tools is a plus.
• Ability to work in shifts (if applicable).
• Good typing speed and basic computer skills.

Job Types: Full-time, Permanent
Pay: ₹25,000.00 – ₹50,000.00 per month
Benefits: Health insurance, Provident Fund
Schedule: Day shift

Application Question(s):

• Are you comfortable in Tamil or Telugu?
• What is your current CTC?
• What is your Expected CTC?
• What is your percentages in class 10th?
• What is your percentage in class 12th?

Experience: Customer support: 1 year (Preferred)

Work Location: In person