Customer Support Executive – Solar Square – Full Job Description

Company: Solar Square
Location: India
Job Type: Full-time
Salary: ₹200 an hour

About SolarSquare: At SolarSquare, we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand – designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India. In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

Know us a bit better through these links:

• Techcrunch SolarSquare article
• Elevation – Podcast with SolarSquare Founders
• Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
• The Climate Conversations ft Solar Square
• Elevation Capital – SolarSquare

Job description – Customer Success Executive plays a critical role in ensuring customer satisfaction and addressing escalated issues within a B2C domain. This role requires a high level of customer service skills, problem-solving abilities, and a strong understanding of the solar industry. The Escalation Manager will be responsible for managing and resolving complex customer complaints, coordinating with internal departments, and implementing strategies to prevent future escalations. The ideal candidate will have excellent communication skills, strong leadership qualities, and a passion for delivering exceptional customer experiences.

Requirement –

• Bachelor’s degree, related field experience in customer handling and customer escalation management.
• Exceptional problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.
• Strong organizational and time management abilities, with the capability to prioritize tasks and meet deadlines.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.

Minimum Required Experience : 2 years Full Time

Skills: blended process, cultural fitment, Escalations Handling, Difficult Customers, English comms

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