Customer Support (Non Voice) – Portea Medical – Full Job Description

Company: Portea Medical
Location: Ahmedabad, Gujarat
Job Type: Full-time
Salary: ₹23,000 – ₹40,000 a month

Customer Service Back Office (Non Voice process)

Location: Ahmedabad

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. You’ll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Freshers/Experience can apply
• Great written communication skills in English including grammar and spelling
• 10 + 3 years Diploma/HSC/Any Graduate can Apply
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive compensation, performance bonus opportunities, and benefits you’d expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the community and grow your career in a dynamic, family-friendly atmosphere. You’ll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Salary: Ahmedabad – 23K to 40K CTC – Depends on Interview and Experience

BENEFITS:

• 5 Days Working
• Night Shift Allowance
• PF, Insurance, Gratuity Benefit

Job Type: Full-time

Pay: ₹23,000.00 – ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule: Day shift

Supplemental Pay: Overtime pay

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor’s (Preferred)

Language: English (Required)

Location: Ahmedabad, Gujarat (Required)

Work Location: In person

Speak with the employer +91 8447756948