Customer Support Specialist – ixamBee – Full Job Description
Company: ixamBee
Location: Noida Sector 62, Noida, Uttar Pradesh
Job Type: Permanent, Fresher, Full-time
Salary: ₹27,000 – ₹29,000 a month
ixamBee is hiring on behalf of iEnergiser.
About iEnergiser:
A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.
Job Description for a Customer Support Role:
Process: Domestic Process
Process Name: Airtel – Black RM
Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conduct quality assurance surveys with customers and provide feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
Requirements:
- Graduate with 1 year voice experience.
- Communication and thought process has to be good.
- Excellent communication skills.
- Fluent in English
- Must be comfortable working from the office.
- Need Immediate Joiners
Working Days: 5 days working
Shift Timings:
Male – 6 am – 12 am (any 9 hours shift) – Rotational Shift
Female – 6 am – 8 pm (any 9 hours shift) – Rotational Shift
Job Location: Noida – A – 37, Gate No – 01, Sector – 60, Noida – 201301
Job Type: Full Time
Pay: Rs 25,000 to Rs 29,000 CTC per month
Job Types: Full-time, Permanent, Fresher
Pay: ₹27,000.00 – ₹29,000.00 per month
Schedule: Day shift, Rotational shift
Work Location: In person