Customer Support Specialist – job post – Hirewand – Full Job Description

Company: Hirewand
Location: Bengaluru, Karnataka
Job Type: Full-time
Salary: Negotiable

Customer Support Specialist – Recruitment Software

We are looking for a Customer Support Specialist to join our team and provide exceptional support for our recruitment software.

The ideal candidate will have a proven track record in customer support, with some background in recruitment.

Key Responsibilities:

• Act as the primary contact for customer inquiries, troubleshooting issues related to our recruitment software via phone, email, and chat.
• Deliver timely and effective solutions to technical problems, ensuring customer satisfaction.
• Educate customers on best practices and tool functionalities to maximize their platform experience.
• Escalate complex issues to the appropriate technical teams and ensure follow-through on customer issues.
• Maintain accurate documentation of all customer interactions and support activities in the CRM.

Qualifications:

• Must have demonstrated experience in customer support, preferably in a software or tech-related environment.
• Strong problem-solving skills with the ability to interpret and resolve technical issues effectively.
• Experience or understanding of the recruitment process is nice to have, but not required.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.