Customer Support Specialist – job post – Smart Moves Consulting Zone – Full Job Description
Company: Smart Moves Consulting Zone
Location: Gurugram, Haryana
Job Type: Full-time
Salary: Negotiable
Job Description: Customer Service Agent
Position: Customer Service Agent
Location: Sector 18, Gurgaon
Salary: Up to ₹25,000 CTC
Experience: 1 year
Shift Timing: Rotational shift for male candidates
Day shift for female candidates
Interview Mode: F2F only
Key Responsibilities:
- Handling customer inquiries and providing solutions via phone, email, and chat.
- Resolving customer complaints and ensuring customer satisfaction.
- Maintaining a high level of professionalism and positive communication with customers.
- Updating customer information and documentation in the system.
- Meeting performance goals and targets as set by the team manager.
- Collaborating with other departments to ensure smooth service delivery.
Requirements:
- Experience: Minimum 1 year in customer service.
- Communication Skills: Excellent verbal and written communication skills.
- Shift Availability: Must be flexible for rotational shifts (for male candidates) or day shifts (for female candidates).
- Location: Willingness to work in Sector 18, Gurgaon.
- Documents: Candidates should be ready to provide necessary documents for verification.
Desired Skills:
- Strong problem-solving abilities.
- Ability to multitask and work under pressure.
- Positive attitude and customer-oriented approach.
- Basic computer knowledge and ability to navigate CRM systems.
Apply Now and be a part of a dynamic team!
Job Types: Full-time, Permanent
Pay: ₹20,000.00 – ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
- Rotational shift
Application Question(s):
- Are you an immediate joiner?
- Are you available for f2f interview today?
Experience: Customer support: 1 year (Required)
Work Location: In person