Customer Support Specialist (US Shift) – QuantumBricks – Full Job Description
Company: QuantumBricks
Location: Kanniyakumari, Tamil Nadu
Job Type: Full-time
Salary: ₹25,000 – ₹35,000 a month
Job Title: Customer Support Specialist (US Shift)
Location: Azhagiamandapam (Night Shift)
Job Type: Full-Time
Shift: US Shift (Night Shift for India-based candidates)
Job Summary: We are seeking a dynamic and articulate Customer Support Specialist to join our team during US Shift hours. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently under minimal supervision. You will handle inbound and outbound interactions with clients and provide support for our services/products, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Provide prompt, courteous, and effective support to customers via phone, email, and live chat.
- Understand customer needs and offer solutions in a clear and confident manner.
- Manage and resolve customer complaints in a professional and empathetic way.
- Maintain a comprehensive knowledge of our products/services to provide accurate assistance.
- Escalate unresolved issues to appropriate departments, and follow up to ensure timely resolution.
- Document customer interactions and issue resolutions in the system accurately.
- Contribute to team goals and performance metrics by maintaining a high level of service quality.
Key Requirements:
- Education: Bachelor’s degree or equivalent experience.
- Experience: Minimum of 2 years in a customer service or support role, preferably in a US shift.
- Communication Skills: Excellent verbal and written communication skills in English.
- Problem Solving: Strong analytical and problem-solving skills to resolve customer issues efficiently.
- Adaptability: Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Tech-Savvy: Proficiency in using CRM software and support platforms is a plus.
- Availability: Flexibility to work night shifts according to US time zones.
Job Type: Full-time
Pay: ₹25,000.00 – ₹35,000.00 per month
Schedule: Night shift
Experience: total work: 2 years (Preferred)
Work Location: In person