Executive (Voice Support) – job post – Primis BPO – Full Job Description
Company: Primis BPO
Location: Gurugram, Haryana
Job Type: Full-time
Salary: Negotiable
Job Description
Skills:
- Communication Skills: Excellent communication skills
- Teamwork Skills: Strong teamwork and interpersonal skills
- Experience: 1-2 years of experience in voice and back-office work, preferably in an insurance process.
- Typing Skills: Good typing skills
- Language Proficiency: Proficient in understanding and speaking good English language.
- Client Engagement: Client engagement
Education & Experience
- Education: Graduate in any discipline (Preferred from accounting background, BCOM etc.)
- Schooling: (Preferably from an ICSE/CBSE)
Job Responsibilities
- The primary task is to handle calls from customers or clients and provide them with a solution to their queries.
- He/She must show the willingness to learn new tasks and perform well.
- Must discuss every matter with its supervisor or team leader to get any issue sorted.
- Giving a resolution to the customers or clients should be the whole and sole responsibility.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
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