International Chat Support – job post – eHire Tech Services – Full Job Description
Company: eHire Tech Services
Location: Mohali, Punjab
Job Type: Permanent, Full-time
Salary: ₹15,000 – ₹40,000 a month
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International Chat Support
Location: Mohali
Shifts: Rotational / 6 days working
Experience: 6 months to 6 years in BPO / KPO
Salary: upto 40000
Job Responsibility:
- Respond to customer inquiries and resolve issues promptly through live chat platforms for customers across the globe
- Connect with appropriate departments to provide quick resolution to customers i.e warhouse or stock control team etc.
- Open and maintain customer accounts by recording account information
- Provide accurate information and guidance on products and services related to orders/ new accounts/pricing
- Recommend new products or services by collecting customer information and analyzing customer needs
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Effectively manage multiple chats simultaneously while maintaining a high level of customer satisfaction
- Handle complaints, provide appropriate resolutions within the time limits, and follow up to ensure closure
- Keep records of customer interactions, process customer accounts, and file documents
- Escalate complex issues to relevant teams when necessary
Job Types: Full-time, Permanent
Pay: ₹15,000.00 – ₹40,000.00 per month
Benefits: Health insurance
Schedule: Rotational shift
US shift
Weekend availability
Supplemental Pay: Performance bonus
Work Location: In person
Speak with the employer +91 7900834525
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