International Customer Support Agent – job post – JVW Technologies – Full Job Description
Company: JVW Technologies
Location: Kondapur, Hyderabad, Telangana
Job Type: Permanent, Full-time
Salary: ₹25,000 – ₹45,000 a month
Job Title: Customer Support Service Desk (Internet/Telecom)
Description:
- Handling customer queries related to Internet / Telecom.
- Handle international customer calls to provide exceptional customer service.
- Resolve customer queries related to products/services offered by the company.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
Qualification:
- Any Graduate/Undergraduate
- Should have excellent English language skills
- Should have good computers knowledge and latest operating systems
Experience:
- Candidate must have minimum 6 months of BPO experience preferably in international BPO, international voice, US voice, process associate
- Should have knowledge on KPI, CSAT, DSAT
- Candidates should be willing to work in US shift
- Able to join immediately
Call us @ 8218846274/ 9153619895 /9149313427
Job Types: Full-time, Permanent
Pay: ₹25,000.00 – ₹45,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Joining bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kondapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary (12th Pass) (Required)
Experience:
- International voice process: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Speak with the employer +91 6203991974