Sales and Customer Service Representative – www.vidhikarya.com – Full Job Description
Company: www.vidhikarya.com
Location: Esplanade, Kolkata, West Bengal
Job Type: Full-time
Salary: ₹15,000 – ₹30,000 a month
Job Summary
Looking for candidates with excellent communication skills in English and Hindi (Any regional language good to have). Must be fluent in both Hindi and English. This role requires a patient listener with a soothing voice. Ability to establish rapport with clients by understanding their requirements. The role involves dealing with high-end clients and professionals, requiring common sense and presence of mind to handle sensitive matters.
Responsibilities and Duties
- Understand the client’s requirement
- Log the request properly
- Provide the right kind of service required
- Handle the client professionally
- Daily Reporting
- Escalation management
- Risk mitigation understanding
- Rapport building with Client
- Coordination with multiple stakeholders
- Quick data entry into the system and managing CRM
Key Skills
- Fluent in English and Hindi (Any regional language – good to have)
- Desire to talk to people
- A patient listener
- Fast learning curve– quick to learn and deliver
- Good in coordination between multiple parties
- Able to anticipate delays, issues and risks
- Proactive and deliver quality service
Required Experience and Qualifications
Experience: 4 to 12 years in handling Clients
Education: Graduate and above
Benefits
- Good working environment
- Opportunity to grow in career by showing quality work
- Out of the cycle promotion and increment for high performers
- Incentive for high performers
- Salary payment on the 1st of every month
Job Type: Full-time
Pay: ₹15,000.00 – ₹30,000.00 per month
Work Location: In person