Sales Support Specialist, Retail Customer Care – Apple – Full Job Description

Company: Apple
Location: Hyderabad, Telangana
Job Type: Full-time
Salary: Full-time

Do you love selling by providing a world class sales experience? At Apple this is what we expect from our teams. Our teams delight in enriching customer lives, helping dreamers become doers and to expand human potential. Simply put, to do the best work of our lives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. Every customer interaction is an opportunity to provide an ‘Only at Apple’ experience by focusing on the smallest of details to unlock the specific customer requirements and make excellent recommendations to allow customers to be come Apple devotees. By providing a world class sales experience you will contribute to Apple overall’s success, build customer loyalty and gain satisfaction for providing tailored sales solutions for your customers.

Description

As a Sales Support Specialist, you’re the one who assists customers to allow then to maximise their product purchase capabilities. Your day is filled with a range of focused sales support for customers who contact you seeking your assistance. When a customer needs your expertise, you quickly assess their requirements using the Customer Engagement Model & knowledge of current Apple processes. By helping Apple build strong relationships with customers, you are instrumental to our success.

• You will become a specialist in Apple’s products, features and related accessories.
• Establish rapport with customers so that they will proactively engage with Apple for future product needs, creating personalised, memorable interactions at every moment.
• Thrive in a dynamic, performance-based environment where the ability to multi-task is central to success in the role, along with the expectation of dealing professionally with all customers.
• Understand how to use multiple sources of information to stay current on product, policies and technology changes.
• Deliver an Only at Apple Experience at every opportunity.
• Achieve goals set out by the business while providing an excellent customer experience.

The Retail Contact Centre operates 365 days a year, with normal operational hours from 9:00 a.m. to 9:00 p.m., Monday to Sunday. Your regular working hours will be 40 hours over five days a week, with a schedule that may vary based on business needs. This is a full-time, onsite role where you’ll be working from the office during your scheduled shifts.

Minimum Qualifications

• Fluent English and Hindi required with excellent written and oral communication skills in English.
• High standard of written & oral communications.
• 1-2 years customer service/sales, consumer retail, or contact centre experience.
• Makes space to listen, learn, and amplify diverse perspectives and experiences.
• Actively seeks out opportunities to champion and celebrate inclusion and diversity.

Preferred Qualifications

• Flexibility to regularly rotate through different sales specialities and provide support to other RCC departments as required.
• Ability to thrive on change as products evolve.
• Ability to maintain composure and deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Strong communication & presentation skills that allow you to converse confidently when presenting solutions for your customers.
• As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required
• Flexibility to work shifts.

Submit CV

Apply Now