Company: Suffes Com
Location: Mohali
Job Type: Full-Time
Salary: ₹3,00,000 per year (0–3 LPA)
Experience: 0–1 Year
Job Overview
Suffes Com is hiring a Chat Support Executive to assist customers with technical queries related to products and services. This role requires strong communication skills and the ability to understand and resolve customer issues efficiently.
Key Responsibilities
- Respond to customer queries through chat support
- Understand customer issues and provide appropriate solutions
- Gather customer requirements and assist with problem resolution
- Escalate complex issues to the manager when needed
- Suggest improvements in processes or product features
Requirements
- Excellent written communication and reading skills
- Ability to understand and resolve customer queries effectively
- Basic understanding of software/products
- Strong listening and problem-solving skills
- Confident interaction with clients
Benefits
- On-time salary
- Skill development and training programs
- Soft skills training
- Rewards and recognition
- Weekly engagement and stress-relief activities
Job Details
- Industry: IT Services
- Experience: 0–1 Year
- Work Location: Mohali, Punjab