Front Desk Receptionist – Audra Hotels and Resorts Pvt Ltd – Full Job Description

Company: Audra Hotels and Resorts Pvt Ltd
Location: Mathura, Uttar Pradesh
Job Type: Full-time
Salary: ₹12,000 – ₹16,000 a month

We are looking for a Front Desk Executive to join our team at our prestigious three-star hotel in Mathura, known for exceptional service and guest satisfaction.

Job Overview:

As the first point of contact, the Front Desk Executive is crucial in ensuring a positive guest experience from check-in to check-out at our hotel.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner upon their arrival.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel facilities, services, and local attractions to guests.
• Assist guests with reservations, both over the phone and in person.
• Maintain a neat and organized front desk area, including keeping supplies stocked and equipment functioning properly.
• Collaborate with other hotel departments to ensure seamless guest service delivery.
• Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings.
• Handle cash and credit card transactions accurately and securely.

Requirements:

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computer software, including reservation and point-of-sale systems.
• Flexibility to work various shifts, including weekends and holidays.
• A positive attitude and a passion for delivering exceptional guest experiences.

Benefits:

• Competitive salary commensurate with experience, ranging from ₹12,000.00 – ₹16,000.00 per month.
• Opportunities for career advancement and professional development.
• Employee discounts on hotel stays and dining.
• Food provided

How to Apply:

If you are enthusiastic about providing top-notch customer service and thrive in a hospitality environment, we would love to hear from you!

Job Type: Full-time

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Experience: total work: 2 years (Preferred)

Work Location: In person