Guest Relation Executive – PUNO – The Adventure Park – Full Job Description

Company: PUNO – The Adventure Park
Location: Beltola, Guwahati, Assam
Job Type: Permanent, Full-time
Salary: ₹15,000 – ₹20,000 a month

Job Title: Guest Relation Executive/Restaurant Hostess /GRE (ONLY FEMALE)

Location: Betkuchi, Lokhra Road, Guwahati – Assam

Course Specialization:

• B.Sc – Any Specialization
• Hospitality and Hotel Management
• B.Com – Commerce
• Diploma – Management, Any Specialization, Vocational Course, Other Specialization, Hotel Management

Experience: 1 – 5 Years

Skills Required:

• Communication Skills: Strong communication skills and should have pleasing personality.
• Interpersonal Skills: Excellent interpersonal skills for diplomatically handling staff and customers.
• Professionalism: Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
• Guest Service: Excellent guest service skill.
• Flexibility: Ability to work flexible hours, weekends, and holidays.
• Responsiveness: An ability to listen and respond to demanding Guest needs.
• Accountability: Accountable and resilient.
• Customer Service: Commitment to delivering a high level of customer service.
• Adaptability: Flexibility to respond to a variety of different work situations.

Preferred: Females candidates will be preferred.

Roles and Responsibilities:

• Identify main client groups and audiences and determine the best way to communicate publicity information to them.
• Provide upscale guest service experiences for clients throughout their stay.
• Ensure Guests are properly greeted upon their arrival.
• Welcome guests during check-in and giving a fond farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.
• Draw up client bookings for tables and ensure that tables are set before clients arrival.
• Serve as the main point of contact for VIP Guests and ensure Restaurant staff are fully briefed on their requirements.
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
• Demonstrate a thorough understanding of all facilities and services provided within the restaurant and identify opportunities for up-selling and promoting when appropriate.
• Schedules dining reservations and arranges parties or special services for diners.
• Manage the front desk by receiving incoming calls, greeting and attending to customers.
• Inform guests about the availability of tables and direct them to the tables.
• Keep records of guests who visit the restaurant.
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Assist customers with answers to queries, and proffer solutions to issues within your capacity.
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended in a timely manner.
• Check restaurants emails and respond to them accordingly; draw the attention of management to certain mails when necessary.
• Communicate with other staff, such as dinners, informing them of clients bookings, needs and complaints.
• Establish friendly relationships with regular clients.
• Comply with restaurant security, fire regulations and all health and safety legislation.
• Ensures that restaurant brand standards are consistently implemented.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 – ₹20,000.00 per month

Work Location: In person

Speak with the employer +91 7300063513