Reservation Executive (Hotel) – Hotel North Woods – Full Job Description

Company: Hotel North Woods
Location: Nainital, Uttarakhand
Job Type: Full-time
Salary: ₹15,000 – ₹22,000 a month

Job Location: Bhujiaghat Nainital Road Uttarakhand 263126

Job Title: Hotel Reservation Executive

Joining: Immediate Basis

Experience: 2 to 3 yrs (Hotel PMS)

Job Title: Hotel Reservation Executive

Key Responsibilities and Duties:

• Handling Reservations:
• Knowledge of Hotel PMS software for booking and inventory
• Take incoming reservation requests via phone, email, or online booking systems.
• Process reservations accurately and promptly, ensuring that all details are correctly entered into the hotel’s reservation system.
• Confirm reservation details with guests, such as check-in/check-out dates, room types, and special requests.
• Customer Interaction and Support:
• Provide information to guests regarding hotel rates, room availability, and services.
• Handle guest inquiries, including those related to availability, room features, or special packages.
• Provide a personalized and friendly service to encourage repeat business.
• Managing Room Availability:
• Monitor and update room availability in the system to prevent overbooking.
• Coordinate with front desk and housekeeping to ensure accurate room status.
• Processing Cancellations and Modifications:
• Handle cancellations, changes to reservations, and special requests in accordance with hotel policies.
• Update the reservation system and notify relevant departments about changes.
• Handling Group Reservations:
• Assist with group bookings, including corporate clients, weddings, and other events.
• Coordinate with other departments to ensure group bookings are efficiently managed.
• Upselling Services:
• Promote special offers, room upgrades, or additional services (e.g., spa, dining, or transport) to guests.
• Guest Communication and Follow-Up:
• Send pre-arrival emails to guests, confirming details and offering additional services.
• Follow up with guests after their stay to ensure satisfaction and encourage feedback.
• Maintaining Reports and Records:
• Keep accurate records of bookings, cancellations, and no-shows.
• Prepare daily, weekly, or monthly reports on reservation activities, occupancy, and revenue.
• Collaboration with Other Departments:
• Work closely with the front desk, housekeeping, and sales teams to ensure smooth operations.
• Communicate any special guest requests or issues that require attention.
• Ensure Adherence to Policies:
• Ensure that all reservations are in compliance with the hotel’s policies regarding payment terms, cancellation policies, and booking rules.
• Verify guest details, including payment methods and identification if needed.
• Use of Reservation Software:
• Operate the hotel’s reservation software or Property Management System (PMS) to input and manage bookings.
• Stay updated on the software features and help implement improvements if necessary.

Skills and Qualifications:

• Communication: Excellent written and verbal communication skills.
• Customer Service: Strong ability to handle customer inquiries and provide exceptional service.
• Attention to Detail: Ensuring accurate entries in the reservation system and ensuring no overbooking or errors.
• Multitasking: Ability to handle multiple inquiries and reservations simultaneously.
• Problem-Solving: Quickly resolving booking issues and guest complaints.
• Technical Skills: Familiarity with reservation systems (e.g., Opera, Amadeus) and Microsoft Office Suite.
• Languages: Proficiency in multiple languages can be an advantage for international hotels.
• Experience: Previous experience in hospitality or reservations is often preferred, but training is provided for the right candidate.

Working Hours: The role may require working in shifts, including evenings, weekends, and holidays, as hotels operate 24/7.

Key Performance Indicators (KPIs):

• Reservation accuracy rate.
• Number of cancellations or booking errors.
• Customer satisfaction levels (based on feedback or surveys).
• Upselling revenue from additional services or upgrades.

Typical Employers: Hotels, resorts, boutique accommodations, and online travel agencies.

Contact for more- 9013463961 or Share your resume Locals preference first , Males or Females both can apply Food and Accommodation will Provide from the company sides.

Job Type: Full-time

Pay: ₹15,000.00 – ₹22,000.00 per month

Benefits: Food provided

Schedule: Rotational shift

Experience: 2 yrs: 3 years (Required)

Work Location: On the road

Application Deadline: 12/03/2025

Expected Start Date: 03/12/2025