Front Desk Executive – Retail – Osaa By Adarsh – Full Job Description

Company: Osaa By Adarsh
Location: Twenty-four Parganas District, West Bengal
Job Type: Permanent, Full-time
Salary: From ₹20,000 a month

Front Desk Executive – Retail Industry

About Osaa by Adarsh

Osaa by Adarsh is a luxury fashion brand that blends India’s rich textile heritage with contemporary design. Founded by Adarsh Makharia, the brand is known for its intricate craftsmanship, handwoven textiles, and timeless silhouettes. With flagship stores in Kolkata and Delhi and a presence in top multi-designer boutiques, Osaa caters to a clientele that values artistry and tradition. Each creation at Osaa is a testament to meticulous craftsmanship, using luxurious fabrics such as organza, tissue, mulberry, and matka silk. The brand specializes in wedding couture and occasion wear, celebrating the elegance of Indian textiles through modern yet rooted designs. Committed to sustainability and ethical sourcing, Osaa works closely with skilled artisans to preserve traditional techniques while innovating with contemporary aesthetics.

What You’ll Be Doing (Key Responsibilities)

• Guest Relations: Greet and assist customers with a warm and professional approach, ensuring a luxury experience from the moment they enter.
• Customer Assistance: Provide personalized guidance on collections, connect clients with sales associates, and address queries efficiently.
• Appointment & Calendar Management: Handle client bookings, schedule store visits, and coordinate with stylists and senior staff.
• Front Desk Operations: Maintain a well-organized reception area, ensuring brand aesthetics and hospitality standards are met.
• Call & Email Handling: Manage inquiries, follow up with clients, and ensure prompt communication via phone and email.
• Billing & Documentation Support: Assist in invoicing, payment processing, and maintaining accurate customer records.
• Team Coordination: Act as a liaison between customers, sales, CRM, and management to ensure seamless service.
• VIP Client Engagement: Provide exclusive assistance to high-profile clients, maintaining discretion and a premium experience.

What We’re Looking For (Skills & Experience)

• Experience: 3+ years in front desk operations, customer service, hospitality, or luxury retail.
• Education: Bachelor’s degree or diploma in Hospitality, Retail Management, Business Administration, or a related field.
• Professional Demeanor: Well-groomed, articulate, and able to represent the brand with confidence and warmth.
• Multitasking & Organizational Skills: Ability to handle high-end clientele, appointments, and store coordination efficiently.
• Tech-Savvy: Proficiency in MS Office, CRM tools, and POS systems.
• Customer-Centric Approach: Strong interpersonal skills with a passion for delivering top-tier service.
• Luxury Retail Experience (Preferred): Prior experience in high-end fashion, jewelry, or hospitality will be an advantage.

Why Join Us?

• Exclusive Luxury Retail Exposure: Work with a premium brand that values craftsmanship and client experience.
• Career Growth Opportunities: Potential to advance into CRM, sales, or operations roles.
• Attractive Perks: Staff discounts, performance incentives, and a dynamic work culture.

If you have the experience and passion for customer service in a luxury retail environment, we would love to connect with you.

How to Apply: Send your resume to [email protected] with the subject “Front Desk Executive Application – [email protected].”

Job Types: Full-time, Permanent
Pay: From ₹20,000.00 per month
Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 3 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person