Front Office Associate(Hotels & Resort) – Joy Suites Hospitality Pvt Ltd. – Full Job Description

Company: Joy Suites Hospitality Pvt Ltd.
Location: Koregaon Park, Pune, Maharashtra
Job Type: Full-time
Salary: Negotiable

Position: Front Office Executive

Experience: 1-3 years in Front Office / Guest Relations

Key Responsibilities:

• Guest Handling & Check-in/Check-out: Greet and welcome guests with a warm and professional attitude. Handle guest check-in and check-out efficiently, ensuring smooth processes. Verify guest identity, process payments, and provide room keys.
• Reservation & Booking Management: Manage room reservations via calls, emails, and online booking platforms. Coordinate with the reservations team to update room availability and rates.
• Guest Relations & Services: Address guest inquiries, requests, and complaints in a professional manner. Assist guests with local information, transportation, and concierge services. Ensure high levels of customer satisfaction and guest retention.
• Billing & Payment Handling: Process guest payments via cash, credit cards, or online transfers. Prepare invoices and ensure accurate billing. Handle refund and settlement requests as per hotel policies.
• Coordination with Departments: Liaise with housekeeping and maintenance teams to ensure rooms are clean and well-maintained. Work closely with the F&B and operations teams for seamless guest experiences.
• Front Desk Operations & Reporting: Maintain a clean and organized front desk area. Update guest records, bookings, and daily check-ins/check-outs. Prepare daily reports for management on occupancy, revenue, and guest feedback.
• Security & Compliance: Ensure adherence to hospitality standards, policies, and safety protocols. Maintain records of visitors and ensure compliance with security procedures.
• Technology & Software Usage: Operate hotel management software (PMS) for reservations and check-ins. Use email, telephony, and POS systems for communication and transactions.

Required Skills & Qualifications:

• Bachelor’s degree / Diploma in Hospitality, Hotel Management, or a related field.
• 1-3 years of experience in front office operations in hotels, resorts, or serviced apartments.
• Excellent communication skills (verbal and written) in English and local language.
• Strong customer service skills with a pleasant personality.
• Proficiency in MS Office and hotel management software (Opera, IDS, or similar).
• Ability to handle multiple tasks and work in a fast-paced environment.
• Well-groomed and professional appearance.

Job Type: Full-time
Schedule: Day shift, Morning shift, Rotational shift
Work Location: In person