Front Office Executive (FOE) – Softlogic Systems – Full Job Description
Company: Softlogic Systems
Location: Chennai, Tamil Nadu
Job Type: Full-time
Salary: Negotiable
Benefits & Perks
Our Work Environment
When you work for Softlogic, you become a part of a culture of trust, cooperation, and accessibility. You join a team that is bringing about change in the technology industry by assisting students worldwide in developing into fully qualified professionals for MNCs and tech giants.
Our Core Values
- Dedication towards the achievement of each learner.
- The top software training provider in Chennai is Softlogic, which has been in business for almost 20 years.
- Every learner’s job, lifestyle, and overall community can be improved by opening their eyes to new possibilities and developing technologies.
Our Distinctive Qualities
We are distinctive due to our workforce. Every trainer from every field of technology who is eager to learn anything has plenty to contribute to our experiences. Join us for exploring the ecstasy of empowering people for a competitive future.
Front Office Executive (FOE)
ROLE: Front Office Executive
EXPERIENCE REQUIRED: 0 – 2 Years
LOCATION: Chennai
JOB DESCRIPTION
- Respond to inquiries from learners and other visitors and inform them about the company’s training services.
- Respond quickly and efficiently to learners’ complaints or concerns, ensuring resolution or escalation as required.
- As required, offer support and assistance to other departments.
REQUIRED KEY SKILLS
- Demonstrated proficiency in a front desk or customer service position.
- Excellent interpersonal and communication abilities, with a warm and professional attitude.
- Strong time-management and organizational skills.
- Familiarity with Microsoft Office Suite or other basic office programs.
- Ability to efficiently multitask and balance various priorities.
- The capacity to remain composed under pressure and strong problem-solving skills.
- When providing client service, pay close attention to detail and correctness.
Our Recruitment Process
Screening and Shortlisting
At SLA, our HR professionals screen applications based on candidates’ qualifications, certifications, hands-on skills, subject-matter expertise, and interpersonal skills.
Aptitude Round
This phase will assess the candidate’s technical expertise and English proficiency. There are 20–30 MCQs in this round, and you have the allotted time to complete them.
Technical Round
Face-to-face interview to assess a candidate’s technical aptitude for the role, such as coding skills for trainers, digital marketing acumen for sales and SEO applicants, etc.
HR Interview
One of our HR Managers will evaluate candidates in the last round to assess the candidates’ communication skills, soft skills, positive attitude, and confidence level.
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