Front Office Executive – Pullman Chennai Anna Salai – PULLMAN – Full Job Description

Company: PULLMAN
Location: Chennai, Tamil Nadu
Job Type: Full-time
Salary: Negotiable

Company Description: Pullman Chennai Anna Salai, a premier Hotel, offers 232 stylish Rooms, a Swimming Pool, Fitness Center, Spa, two signature Dining Venues, versatile Banquet Spaces, Boardrooms, and social Lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description:

• Responsible for daily Administration, meeting and greeting Guests, dealing with guest’s Queries and Complaints, and booking Rooms.
• Maintain high standards of Customer Services at the Reception Desk so that customers’ Expectations are consistently exceeded.
• Motivate and develop Reception Team to ensure smooth functioning of the department and promote Teamwork.
• Any matter which may affect the interests of the Hotel should be brought to the attention of the Management.
• Ensure Quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to Inquiries and resolve Problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly Check In and Check Out
• Ensure quality in all aspects of the job.
• Maintain record of all Banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.

Qualifications:

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant Experience in a similar capacity
• Excellent reading, writing and oral proficiency in English Language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information:

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities