Front Office Executive (Receptionist) – 7 The Business Hotel – Full Job Description

Company: 7 The Business Hotel
Location: Aluva, Kerala
Job Type: Permanent, Full-time
Salary: ₹1,80,000 – ₹2,40,000 a year

Front Office Executive – Be the face of our organization!

Join us and make a positive first impression as our Front Office Executive, ensuring a welcoming and professional environment for clients, visitors, and employees. This role involves managing front desk operations, handling administrative tasks, and providing excellent customer service.

Key Responsibilities:

• Reception Management
  • Greet visitors, clients, and employees warmly and professionally.
  • Manage incoming calls and emails, directing them to the appropriate departments.
  • Maintain a clean and organized front desk and reception area.
• Visitor Coordination
  • Maintain a log of visitors and issue visitor passes.
  • Schedule and coordinate appointments and meetings as required.
  • Ensure visitors are guided properly and offered assistance as needed.
• Administrative Support
  • Handle courier services (inward and outward) and maintain related records.
  • Assist with administrative tasks like filing, data entry, and document management.
  • Monitor office supplies inventory and coordinate replenishment.
• Customer Service
  • Address inquiries and resolve concerns efficiently.
  • Ensure customer satisfaction by providing prompt and courteous service.
• Coordination and Communication
  • Act as a liaison between departments for effective communication.
  • Assist in planning and organizing company events or meetings.
• General Office Maintenance
  • Report any maintenance or IT issues to the respective teams.
  • Ensure compliance with office safety and security protocols.

Required Skills and Qualifications:

• Education: Bachelor’s degree or equivalent (preferred).
  High school diploma with relevant experience may also be considered.
• Experience: 0-1 years of experience in a front office or administrative role. Freshers can also apply.
• Skills:
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Strong organizational and multitasking abilities.
  • Customer service orientation with a professional demeanor.
  • Problem-solving skills and attention to detail.
• Personal Traits:
  • Friendly, approachable, and patient.
  • Ability to work under pressure and manage time effectively.
  • A proactive and team-oriented mindset.

Preferred Female Candidates

Job Types: Full-time, Permanent

Pay: ₹180,000.00 – ₹240,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education: Bachelor’s (Preferred)

Experience: total work: 1 year (Required)

Language: Hindi (Preferred)

Work Location: In person