Front Office Executive (Receptionist) – HOTEL BLOOMING SOUL – Full Job Description

Company: HOTEL BLOOMING SOUL
Location: Kolhapur, Maharashtra
Job Type: Full-time
Salary: ₹9,000 – ₹11,000 a month

Job Summary: As a Front Office Executive, you will be the first point of contact for our guests, ensuring a seamless and positive experience from arrival to departure. You will handle guest inquiries, manage reservations, and provide exceptional customer service, including assisting with food and beverage service requests.

Responsibilities:

• Guest Reception and Check-in/Check-out: Warmly welcome guests, efficiently process check-ins and check-outs, and handle guest inquiries promptly.
• Reservation Management: Manage reservations, including online and telephone bookings, and ensure accurate record-keeping.
• Guest Communication: Provide information about hotel services, local attractions, and transportation. Respond to guest requests and complaints in a professional and timely manner.
• Food and Beverage Service Assistance: Take and relay in-room dining orders to the kitchen or restaurant. Assist guests with restaurant reservations and provide information about dining options. Coordinate with the food and beverage department to ensure timely delivery of orders. Handle guest inquiries regarding the hotel’s food and beverage offerings. Occasionally assist in serving light snacks or beverages in lobby areas.
• Cash Handling and Billing: Process payments, handle cash transactions, and ensure accurate billing.
• Telephone and Email Communication: Answer and direct telephone calls, and respond to email inquiries professionally.
• Maintain a Clean and Organized Front Desk: Ensure the front desk area is presentable and well-maintained. Maintain guest records. Handle guest complaints and resolve them effectively. Maintain a strong knowledge of the hotels local area and attractions.

Qualifications:

• Minimum of 1-2 years of experience in a front office role, preferably in a 3-star hotel. Freshers are also welcome.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency in hotel management software (PMS).
• Basic knowledge of food and beverage service but not cumpulsary.
• Ability to handle multiple tasks and work under pressure.
• Positive attitude and professional appearance.
• Thoda English and [Local Language – e.g., Hindi, Marathi].
• Diploma or degree in hotel management is a plus.

Benefits:

• Competitive salary.
• Opportunities for career growth and development.
• Employee discounts on hotel services.
• A positive and supportive work environment.
• Meal Benefits.
• Accommodation.

Job Type: Full-time
Pay: ₹9,000.00 – ₹11,000.00 per month
Benefits: Food provided, Paid time off
Schedule: Day shift, Evening shift, Morning shift, Night shift, Rotational shift, Weekend availability
Supplemental Pay: Overtime pay, Yearly bonus
Work Location: In person