Front Office Executive – The Platinum Business Hotels – Full Job Description

Company: The Platinum Business Hotels
Location: Himayatnagar, Hyderabad, Telangana
Job Type: Permanent, Full-time
Salary: ₹16,000 – ₹18,000 a month

Job Description:

• Greet guests/visitors in a polite and professional manner and give personalized service.
• Posting of vouchers and checks as required.
• Balancing of floats and banking of currencies taken.
• Attend to the guests’ check-out/check-in and ensure all procedures are carried out in accordance with the Hotel Policies.
• Attend to guest enquiries in an attentive and helpful manner.
• Be accurate in handling of cash, credit cards, cheques and vouchers in accordance with the Hotel Procedures.
• Optimize sales and occupancy by promoting Hotel facilities and assessing guest needs.
• Refer complaints to Lobby Manager or Asst. FOM.
• Maintain stationery relevant to the department.
• Maintain correct security procedures.
• Room allocation for VIP’s and regular guests in conjunction with the Lobby Manager.
• Processing all special requests and messages held on the flag report.
• Closely monitor hotel status during shift paying careful attention to availability at all times.
• Close liaison with for room allocation –room requirements arrival time etc., with HK control desk.
• Ensure a proper update on room position, occupancy, room count and other statistics.
• Possess knowledge on all room position, occupancy, room count and other statistics.
• Possess knowledge on all local information, entertainment and inform or assist guest as and when required.
• Assist in Front office Cash Operations upon instructions from the Lobby Manager/AFOM.
• Printing of statistical reports for distribution to relevancy departmental heads.
• Printing of back up reports as required.
• Liaison with management when VIP’s and other special requests are processed.
• To report and health or safety hazards to the AFOM.
• To attend all staff and training meetings as and when directed by the AFOM.
• To ensure that all duties are carried out in line with the Hotel policies with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined.
• To carry out any other duties as and when directed by the Superiors.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 – ₹18,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus

Education: Bachelor’s (Preferred)

Experience: total work: 2 years (Preferred)

Language: English (Preferred)
English & Hindi (Preferred)

Work Location: In person