Guest Relation Executive – hoorjewels shop – Full Job Description

Company: hoorjewels shop
Location: Jaipur, Rajasthan
Job Type: Full-time
Salary: ₹20,000 – ₹25,000 a month

Key Responsibilities:

• Guest Interaction: Greet guests upon arrival and departure, ensuring a warm and welcoming experience.
• Assist with check-in and check-out procedures.
• Respond to guest inquiries and requests promptly and professionally, both in person and via phone/email.
• Address guest concerns and complaints in a timely and efficient manner.
• Building Relationships: Establish rapport with guests to foster a sense of loyalty and satisfaction.
• Remember guest preferences and needs to personalize their experience.
• Coordination: Coordinate with other departments (e.g., housekeeping, front desk) to ensure smooth operations.
• Communicate guest needs and preferences to relevant departments.
• VIP Handling: Manage VIP guest arrivals and departures, ensuring their needs are met.
• Provide personalized services for VIP guests.
• Feedback and Improvement: Collect guest feedback to identify areas for improvement.
• Contribute to initiatives aimed at enhancing guest satisfaction.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Problem-solving skills.
• Customer service orientation.
• Organizational skills.
• Time management skills.
• Ability to work under pressure.
• Knowledge of hospitality industry standards.
• Proficiency in English.
• Multilingual skills are a plus.

Job Type: Full-time
Pay: ₹20,000.00 – ₹25,000.00 per month
Schedule: Day shift
Education: Higher Secondary(12th Pass) (Preferred)
Experience: 3year: 1 year (Required)
Language: Hindi (Required)
Work Location: In person
Speak with the employer +91 9024776621