Guest Relation Executive – Wilton Hotel & Restaurants – Full Job Description
Company: Wilton Hotel & Restaurants
Location: Wayanad, Kerala
Job Type: Permanent, Fresher, Full-time
Salary: ₹12,000 – ₹18,000 a month
We are seeking a dynamic and personable Guest Relation Executive to join our team.
The ideal candidate will be responsible for creating a welcoming atmosphere for our guests, ensuring their needs are met, and providing exceptional customer service to enhance their overall experience.
Key Responsibilities:
- Greet and welcome guests upon arrival with a friendly demeanor.
- Assist guests with inquiries, reservations, and special requests.
- Maintain a high level of customer service and satisfaction.
- Handle guest complaints and feedback professionally and promptly.
- Organize and coordinate guest events and activities.
- Stay updated on hotel services, promotions, and local attractions.
- Ensure the front desk and guest areas are clean and well-organized.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Previous experience in customer service or hospitality is a plus.
- Strong interpersonal and communication skills.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 – ₹18,000.00 per month
Work Location: In person
Speak with the employer +91 9539230444