Receptionist Front Desk – la aqualia security force and ifm services private limited – Full Job Description
Company: la aqualia security force and ifm services private limited
Location: Chandigarh, Chandigarh
Job Type: Full-time
Salary: ₹10,000 – ₹15,000 a month
Job Title: Receptionist / Front Desk Executive
Location: Chennai, India
Department: Administration / Customer Service
Reports to: Office Manager / HR Manager
Job Summary:
We are seeking a dynamic, friendly, and customer-oriented Receptionist/Front Desk Executive to join our team in Chennai. The ideal candidate will have excellent communication skills, a professional demeanor, and experience in managing front desk activities, including using CRM software to enhance customer service and office operations.
Key Responsibilities:
- Customer Service & Communication: Greet visitors, clients, and employees warmly and professionally.
- Answer and direct phone calls, emails, and other inquiries in a timely manner.
- Provide information regarding the organization and services to clients and visitors.
- Manage visitor check-ins and issue visitor passes.
- CRM Management: Use CRM software to log visitor details, client information, appointments, and inquiries.
- Ensure that the CRM system is up-to-date with relevant client details and communications.
- Track customer interactions, follow-ups, and maintain organized records.
- Appointment Scheduling & Coordination: Schedule and manage appointments, meetings, and conferences for executives and managers.
- Send reminders for upcoming meetings and follow-up as needed.
- Task & Workflow Management: Assist with administrative tasks, such as filing, data entry, and document management.
- Coordinate office supplies and ensure the front desk area is well-maintained.
- Reporting & Insights: Generate reports and insights from the CRM system related to customer inquiries, appointments, and feedback.
- Provide management with summaries of customer interactions to improve office processes and customer service.
- Collaboration: Coordinate with various departments (HR, sales, support, etc.) to provide seamless customer service.
- Assist in preparing any materials or resources for meetings or client visits.
Qualifications:
- Education: Bachelor’s degree or equivalent qualification.
- Experience: Previous experience as a receptionist, front desk executive, or customer service role.
- Experience with CRM software (Salesforce, Zoho CRM, etc.) is highly preferred.
- Skills:
- Strong verbal and written communication skills.
- Proficient in using office software and CRM tools.
- Ability to multitask and prioritize effectively.
- Excellent customer service and interpersonal skills.
- Professional appearance and demeanor.
- Languages: Fluency in English and Tamil (additional languages are a plus).
Key Competencies:
- Customer-Centric Approach: Ensure all clients and visitors receive prompt and professional service.
- Organizational Skills: Ability to manage multiple tasks and responsibilities efficiently.
- Tech-Savvy: Comfortable using CRM systems, email, phone systems, and office software tools.
- Team Player: Work collaboratively with colleagues and other departments.
Additional Information:
- Working Hours: Full-time, Monday to Friday
- Location: Chennai (specific office address)
How to Apply: Interested candidates can send their resumes and cover letters
Job Type: Full-time
Pay: ₹10,000.00 – ₹15,000.00 per month
Benefits: Cell phone reimbursement
Provident Fund
Schedule: Day shift
Work Location: In person