Call Center Executive – Vidya Bridge – Full Job Description

Company: Vidya Bridge
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Negotiable

Key Responsibilities:

• Customer Service: Handle customer inquiries and resolve customer issues in a timely and professional manner.
• Communication: Communicate effectively with customers via phone, email, and chat.
• Problem-Solving: Resolve customer complaints and issues in a fair and transparent manner.
• Product Knowledge: Maintain up-to-date knowledge of products and services.
• Data Entry: Accurately enter customer information and interactions into our CRM system.
• Quality Assurance: Adhere to quality standards and procedures to ensure high-quality customer interactions.
• Teamwork: Collaborate with team members to achieve shared goals and objectives.

Requirements:

• Education: Intermediate diploma or equivalent required; degree preferred.
• Experience: 0-2 years of customer service experience.
• Skills: Excellent communication, problem-solving, and interpersonal skills.
• Language: Fluency in Hindi & English; additional languages a plus.
• Availability: Ability to work in a 24/7 environment, including nights, weekends, and holidays.
• Shift Timing: 24*7 Shifts timings (1 Rotational week off)

Job Types: Full-time, Fresher

Pay: ₹12,000.00 – ₹18,000.00 per month

Schedule: Day shift
Rotational shift

Work Location: In person

Speak with the employer +91 8318110780