Mega Walk-in for Customer Service Voice-International BPO – Eserv Consulting – Full Job Description

Company: Eserv Consulting
Location: Gurugram, Haryana
Job Type: Full-time
Salary: Negotiable

Analyze and solve customer queries through calls.

Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.

Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

Provide splendid customer services to customers in a friendly and courteous manner at all times.

Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Additional Job Description

• Preferred candidate profile
• Should possess excellent verbal and written English communication skill.
• Should be customer oriented and team oriented as well.
• Fresher/Experienced can apply(0-3 years).

Work Location: Gurgaon

Undergraduate freshers are eligible.

Candidate should be okay with Work from Office role.

Perks and benefits

Annual Package would be in the range of 2.4 to 4.0 LPA.

HR WhatsApp – 9355510911

Job Type: Full-time

Pay: ₹20,000.00 – ₹31,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Required)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person

Speak with the employer +91 9355510911