Receptionist/TeleCaller – Study Palace Hub Pvt. Ltd. – Full Job Description

Company: Study Palace Hub Pvt. Ltd.
Location: Pitampura, Delhi, Delhi
Job Type: Full-time
Salary: Negotiable

Receptionist & Telecaller at Study Palace Hub

Job Description: Receptionist

• As a Receptionist, you will be the first point of contact for visitors and students, creating a welcoming environment.
• Responsibilities include answering phone calls, greeting visitors, handling inquiries, and providing information about our educational offerings.
• Manage appointment scheduling, assist with administrative tasks, and ensure smooth front office operations.

Key Responsibilities:

• Greet and assist visitors and students in a friendly manner.
• Answer phone calls and respond to inquiries effectively.
• Manage appointment bookings and office scheduling.
• Perform clerical duties, including data entry and filing.
• Maintain a clean and organized front office.

Qualifications:

• Bachelor’s degree required.
• Excellent communication and interpersonal skills (English & Hindi).
• Proficient in Microsoft Office and office management software.
• Strong organizational skills and attention to detail.

Job Description: Telecaller

• As a Telecaller, you will conduct outreach to prospective students and parents, providing information about our educational programs and services.
• Duties include making outbound calls, answering inquiries, promoting courses, and assisting with the enrollment process.
• Maintain accurate records of calls and interactions, ensuring high-quality customer service and follow-up.

Key Responsibilities:

• Make outbound calls to potential students and parents.
• Provide detailed information about courses and services.
• Address inquiries and resolve concerns effectively.
• Promote Study Palace Hub’s values and offerings.
• Maintain records of calls and interaction details in the CRM system.
• Collaborate with team members to achieve required targets.
• Handling both inbound and outbound calls as per business requirements.

Key Performance Indicators (KPIs):

Qualifications:

• Bachelor’s degree in any stream.
• Excellent verbal communication skills (English & Hindi).
• Proficient in Microsoft Office and office management software.
• Strong interpersonal skills and a positive attitude.
• Ability to work independently and as part of a team.
• Previous experience in tele calling or customer service is a plus.
• Ability to handle rejection and work under pressure.
• Detail-oriented and able to manage customer data accurately.
• Problem-solving attitude with a focus on customer satisfaction.

Note: Females Only

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift
• Monday to Friday

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person