Telecaller – horizon capital – Full Job Description

Company: horizon capital
Location: Sagar, Madhya Pradesh
Job Type: Full-time
Salary: ₹15,000 – ₹17,000 a month

We are seeking a dynamic and customer-oriented Female Telecaller to join our team in the customer service and banking process.

As a Telecaller, you will be responsible for handling inbound and outbound calls, assisting customers with their banking inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist customers with their banking inquiries, including account balances, transactions, and product information.
• Provide information about banking products and services, including loans, credit cards, and investment options.
• Resolve customer complaints and issues promptly and escalate complex problems to the appropriate department.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Follow up with customers to ensure their inquiries are resolved satisfactorily and provide feedback on their banking experience.
• Promote customer retention by building rapport and fostering positive relationships with customers.
• Meet or exceed daily, weekly, and monthly targets for call volume, customer satisfaction, and quality assurance metrics.
• Stay updated on banking policies, procedures, and regulatory requirements to ensure compliance at all times.
• Collaborate with team members and other departments to achieve company goals and objectives.

Requirements:

• Must be graduate.
• Proven experience in customer service or call center roles, preferably in the banking or financial services industry.
• Excellent communication skills, both verbal and written, with a clear and professional phone manner.
• Strong interpersonal skills and the ability to empathize with customers while maintaining professionalism.
• Proficiency in using CRM software and other computer applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
• Fluency in multiple languages is a plus, especially if serving a diverse customer base.
• Female candidates preferred due to the nature of the role and customer preferences.

Benefits:

• Competitive salary commensurate with experience and performance.
• Health insurance, retirement plans, and other benefits as per company policy.
• Ongoing training and professional development opportunities.
• Opportunities for career advancement within the company.
• Positive and inclusive work environment with supportive team members.

Job Type: Full-time
Pay: ₹15,000.00 – ₹17,000.00 per month

Benefits: Health insurance, Provident Fund

Schedule: Day shift

Supplemental Pay: Performance bonus

Language: Hindi (Preferred)
English (Preferred)

Work Location: In person

Speak with the employer +91 9389908189