English BPO Chat Support – Ambitious Global services – Full Job Description

Company: Ambitious Global services
Location: Jaipur, Rajasthan
Job Type: Fresher, Full-time
Salary: ₹27,000 – ₹35,000 a month

We are looking for dynamic and passionate Customer Care Executives to join our team. This role is an excellent opportunity for individuals who are ready to work in a fast-paced, customer-centric environment.

The ideal candidate should be proficient in handling international voice and non-voice processes, providing exceptional support to customers across the globe.

Key Responsibilities:

• Voice Process (Inbound/Outbound): Handle customer queries and provide support over calls, ensuring high customer satisfaction.
• Non-Voice Process (Email/Chat Support): Assist customers through email or live chat, resolving issues and providing prompt solutions.
• Manage customer concerns, complaints, and inquiries effectively while maintaining a professional demeanor.
• Provide accurate information regarding products/services, ensuring clarity and resolution of customer concerns.
• Maintain a high level of service quality, adhering to company standards and guidelines.
• Document customer interactions and follow up as necessary to ensure complete resolution of issues.
• Ensure targets and key performance indicators (KPIs) are met consistently.
• Collaborate with team members and other departments to provide efficient and timely support.

Skills & Qualifications:

• Education: Minimum 12th grade (Freshers are welcome; experience is a plus).
• Communication: Excellent verbal and written communication skills in English. Ability to understand and address customer concerns with patience and empathy.
• Strong problem-solving skills with a customer-first attitude.
• Ability to work in a high-pressure environment while maintaining quality standards.
• Previous experience in customer service or call center roles (voice or non-voice) is preferred.
• Comfortable working in flexible shifts, including nights or weekends as needed.

Benefits:

• Competitive salary between ₹27,000 and ₹35,000.
• Performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for career growth and development.
• Friendly and supportive work environment.
• Paid training and orientation.

Job Types: Full-time, Fresher

Pay: ₹27,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Education: Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Keywords: Customer Care Executive, BPO, Call Center, Voice Process, Non-Voice Process, Customer Service, International Process, Inbound Calls, Outbound Calls, Chat Support, Email Support, Customer Support, Jaipur Jobs, Full-time, 24/7 shifts, Call Center Jobs in Jaipur, Customer Service Jobs, International Customer Service, Job in Jaipur, Freshers Jobs, Call Center Career.

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