Call Center Agent – Max BPO – Full Job Description
Company: Max BPO
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Full-time
Business Area: Business Services
Location: Noida, UP, India
Vacancy: 10
Key Responsibilities:
- Our primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner.
- Calls come from a variety of sources and customers from across the United States.
- Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products.
- Agents are expected to review the account, answer the customers questions and to upsell or cross-sell the customer based on the programs they are currently enrolled in.
- Retention: Customer calls consist of requesting to cancel their services and the expectation is that our Agents will attempt to save the customer and continue their services.
Qualifications:
- Qualification: Bachelor’s Degree
- Schedule: Full-time
- Primary Location: India
- Organization: Maxtech Data House Private Limited
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