Quality Analyst- Travel BPO – Travel Pedia Private Limited – Full Job Description
Company: Travel Pedia Private Limited
Location: Delhi, Delhi
Job Type: Permanent, Full-time
Salary: ₹15,000 – ₹35,000 a month
As a Quality Analyst in our BPO center, you’ll become the specialist who translates Quality objectives into daily team practices. You will play a crucial role in ensuring our teams consistently meet international quality standards.
Assess if the agents uphold a set standard of acceptable contact management using monitoring and evaluating test contacts. Evaluate contact management performance and statistics by monitoring and assessing test contacts. Additionally, provide daily, weekly, and monthly reports to the reporting manager. Randomly monitor calls to ensure Client/TP standards are maintained Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation. Conducted team briefings on performance, qualitative inputs, process updates, and top errors identified through monitoring and Q&A.
Able to communicate confidently and politely, with good speaking skills.
Knowledge & Skills
- Proficient in English
- Strong skills in oral, written, and interpersonal communication
- Capable of easily connecting with a diverse, multi-cultural team
- Excellent abilities in coaching and providing feedback
- A sincere commitment to assisting others in their growth and success
- At least 1 year of experience in a comparable position within a BPO/contact center setting
- Previous experience in the airline or travel sectors is a considerable benefit
- Outstanding listening and analytical abilities.
Point of Contact: Mr. Sumit 8448331814
NB.: Immediate joiners are Preferred. Interested candidates can forward their Résumés to: +91 8448331814
Job Types: Full-time, Permanent
Pay: ₹15,000.00 – ₹35,000.00 per month
Schedule: US shift
Work Location: In person
Speak with the employer +91 8448331814
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