Customer Support Executive (Voice & Non-Voice Process) – Mind map IT Solutions – Full Job Description

Company: Mind map IT Solutions
Location: Mohali, Punjab
Job Type: Permanent, Full-time
Salary: ₹11,502.76 – ₹31,900.64 a month

Job Description:

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information on products, services, and promotions.
• Maintain excellent communication and problem-solving skills.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain customer records and document interactions in the CRM system.
• Ensure customer satisfaction by delivering professional support.

Requirements:

• Excellent English communication skills.
• Proficiency in relevant computer applications.
• Experience in a customer service role is a plus.
• Ability to handle stressful situations and work in rotational shifts.
• Graduation mandatory.

Job Types: Full-time, Permanent

Pay: ₹11,502.76 – ₹31,900.64 per month

Schedule: Night shift

Work Location: In person

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