Hiring for international voice process – Base2Brand Infotech Pvt. Ltd. – Full Job Description
Company: Base2Brand Infotech Pvt. Ltd.
Location: Sahibzada Ajit Singh Nagar, Mohali, Punjab
Job Type: Full-time
Salary: Negotiable
We are hiring candidates for Customer Support Executive for Australian and UK processes.
Shifts: Rotational shifts & 6 days working
QUALIFICATION: GRADUATE AND 12TH PASS
Communication Skills: EXCELLENT ENGLISH/ HINDI COMMUNICATION IS MUST FOR THIS JOB
Job description / Key Responsibilities:
- Customer Support: Respond promptly to customer inquiries via phone, email, chats. Provide accurate and comprehensive information about products, services, and company policies.
- Issue Resolution: Handle and resolve customer complaints or issues with empathy and professionalism. Coordinate with internal teams to resolve escalated matters efficiently.
- Order and Service Management: Assist customers with order placement, tracking, cancellations, returns, and refunds. Ensure all transactions comply with company procedures.
- Documentation and Reporting: Maintain detailed and accurate records of customer interactions, feedback, and resolutions in CRM software. Generate reports on customer satisfaction, trends, and areas for improvement.
- Feedback Collection and Improvement: Solicit customer feedback to improve products, services, and processes. Provide suggestions to management for service enhancement based on customer insights.
- Microsoft Office and Excel Work: Use Microsoft Excel for tracking customer data, analysing trends, and generating reports. Maintain and organise databases in Excel to ensure accuracy and up-to-date information.
- Team Collaboration: Work closely with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience. Participate in team meetings and training sessions to stay updated on product knowledge and service procedures.
Experience:
- Total work: 0-1 year (Required)
- Customer service: 1+ year (Required/preferred)
Job Types: Full-time, Fresher
Pay: ₹18,000.00 – ₹22,000.00 per month
Schedule: Rotational shift, UK shift
Work Location: In person
Application Deadline: 01/04/2025
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