Tele Caller Executive (Tamil and English) – Guardian Management Services – Full Job Description

Company: Guardian Management Services
Location: Alwarpet, Chennai, Tamil Nadu
Job Type: Full-time
Salary: ₹25,000 – ₹45,000 a month

Key Responsibilities:

• Customer Interaction:
  • Make outbound calls to potential clients, leads, and existing customers to promote Garuda Aerospace’s products and services.
  • Handle inbound calls to address customer queries, provide information, and resolve concerns.
  • Follow up with prospects and clients to nurture leads and close deals.
• Sales Support:
  • Generate qualified leads for the sales team by understanding customer needs and presenting suitable solutions.
  • Schedule appointments and demonstrations for field sales executives.
  • Maintain detailed records of customer interactions, feedback, and outcomes in the CRM system.
• Multilingual Communication:
  • Communicate effectively in English and at least two local languages (e.g., Tamil, Telugu, Kannada, Hindi) to engage a diverse audience.
  • Build trust and rapport with customers by speaking their preferred language.
• Market Research & Feedback:
  • Conduct market research during calls to identify trends, preferences, and competitor activities.
  • Provide insights and suggestions to the marketing and product teams based on customer feedback.
• Target Achievement:
  • Meet daily, weekly, and monthly call and conversion targets as set by the management.
  • Maintain high levels of professionalism and customer satisfaction during all interactions.

Qualifications & Skills:

• Education: Bachelor’s degree in any field (preferred but not mandatory).
• Experience: 1–3 years of experience in telecalling, customer service, or a related field. Prior experience in tech, agriculture, or industrial sales is a plus.
• Skills:
  • Fluent in English and at least two local languages (e.g., Tamil, Kannada, Telugu, Hindi, etc.).
  • Excellent communication and interpersonal skills.
  • Basic knowledge of CRM tools and data entry.
  • Strong persuasion and negotiation abilities.
  • Ability to work under pressure and meet targets.

Job Type: Full-time

Pay: ₹25,000.00 – ₹45,000.00 per month

Schedule: Monday to Friday

Work Location: In person

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