Customer Service Travel (US Voice Process) – OnlineInfatuation – Full Job Description

Company: OnlineInfatuation
Location: Jaipur, Rajasthan
Job Type: Full-time
Salary: Negotiable

Job Title: Customer Service Executive – Hotel Booking & Travel Process

Location: Mansarovar, Jaipur

Working Days: 5.5 Days (Monday to Saturday, half-day on Saturday)

Shifts: Rotational Shifts (including night shifts)

Job Description:

We are looking for dynamic and customer-oriented individuals to join our team as Customer Service Executives for the Hotel Booking & Travel Process. The role involves handling customer inquiries, booking hotel accommodations, managing travel-related queries, and providing exceptional service to US-based clients.

Key Responsibilities:

• Manage inbound/outbound calls related to hotel bookings and travel services.
• Assist customers with reservations, modifications, and cancellations.
• Provide information on travel itineraries, hotel policies, and related services.
• Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Mandatory: 6 months of BPO experience in a US Travel Process.
• Language: Fluent in English (spoken and written).
• Education: Minimum qualification as per company norms.
• Gender: TA for males; One-sided cab facility for females during odd hours.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.

Compensation:

CTC: ₹35,000 per month
Incentives: Up to ₹8,000 based on performance

Shift Details:

Rotational shifts, including night shifts (US time zones).
Off Days: Rotational weekly offs as per the schedule.

Benefits:

• Competitive salary and performance-based incentives.
• Cab facility for females during odd hours (one-sided).
• Growth and development opportunities within the organization.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 – ₹35,000.00 per month

Schedule: Night shift Rotational shift

Application Question(s):

• Are you an immediate joiner?
• Do you have experience in international travel process?

Language: English (Preferred)

Work Location: In person