Company: Capital Hyundai
Location: Noida, Uttar Pradesh
Job Type: Permanent, Full-time
Salary: Permanent
Join our team at Capital Hyundai and cater to a wide range of customer requirements, from assisting in the buying and maintaining of a Hyundai car to keeping it in the best condition.
Apply for Tele Caller positions or submit your resume to [email protected]
Location: Sector 63, Noida
Tele Caller (1 – 5 years’ experience)
Time & Venue: 19th December – 28 December, 10.00 AM – 6.00 PM
Capital Automotives Pvt Ltd, H 5 Sector 63 Noida
Contact: Payal Bora (9599690402)
Job Description:
Role & Responsibilities:
- Customer Engagement: Conduct outbound calls to potential and existing customers to provide information on our Hyundai and other automobile models.
- Effectively handle customer inquiries and provide product knowledge, addressing their needs and concerns.
- Product Knowledge: Demonstrate a strong understanding of Hyundai and other automobile products, features, specifications, and options.
- Be a knowledgeable resource for customers seeking information about Hyundai Car Service.
- Customer Handling: Maintain a professional and customer-centric approach during phone interactions.
- Build rapport with customers, address their queries, and ensure a positive experience.
- Communication Skills: Possess excellent communication skills, both verbal and written, to engage customers effectively and provide product information.
- Telephone Etiquette: Proper telephone etiquette, including a friendly and professional tone, clear articulation, and adherence to company guidelines on phone interactions.
- Lead Generation: Skills in identifying potential leads and collecting relevant customer information for follow-up by the sales team.
- Customer Feedback: Ability to gather and document customer feedback, suggestions, and complaints for continuous improvement.
- Goal-Oriented: Setting and achieving targets for lead conversion and sales, if applicable to the role
- Problem-Solving: Effective problem-solving skills to handle customer issues and find suitable solutions promptly.
- Product Updates: Keeping up-to-date with the latest product offerings, promotions, and industry trends to provide accurate information to customers.
Preferred candidate profile:
As a Telecaller at Capital Hyundai, you will play a pivotal role in our customer engagement and support efforts. Your primary responsibilities will include:
Perks and Benefits:
- Competitive pay and benefits.
- An opportunity to work with one of Noida’s leading car dealerships.
- A dynamic and supportive work environment.
- Professional growth and career development opportunities.
Role: Customer Service
Industry Type: Automobile (Automobile Dealers)
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education:
- UG: Any Graduate
- PG: Any Postgraduate
Key Skills:
- Communication Skills
- Lead Generation
- Telephone Etiquette
- Customer Handling
- Follow-Up and Persistence
- Handling Objections
- Problem-Solving
- Convincing Power
- Excel Report Preparation
Apply Now
Learn more: How to Prepare for Telecaller Jobs
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