Customer Support Representative – job post – Ready2help – Full Job Description

Company: Ready2help
Location: Paschim Vihar, Delhi, Delhi
Job Type: Full-time
Salary: Up to ₹30,000 a month

Job Title: Customer Support Officer

Company: ETH Infra Pvt. Ltd.

Location: New Multan Nagar, Paschim Vihar (East), New Delhi

Job Type: Full-Time

Job Summary: ETH Infra Pvt. Ltd. is seeking a dedicated Customer Support Officer to join our team. The ideal candidate will handle customer inquiries, resolve issues, and deliver excellent service. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat professionally and on time.
• Provide accurate information about company services, policies, and procedures.
• Resolve customer complaints efficiently, ensuring customer satisfaction.
• Maintain and update customer records in the system.
• Coordinate with internal departments to address customer concerns effectively.
• Assist in preparing reports on customer interactions and feedback.
• Follow up with customers to ensure their issues are fully resolved.
• Identify opportunities for service improvements and suggest solutions.

Required Skills & Qualifications:

• Bachelor’s degree in any relevant field.
• Proven experience of a minimum of 1 year in a customer support or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and customer support software.
• Ability to multitask and work under pressure.
• A positive and customer-oriented mindset.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

• Commuter assistance
• Internet reimbursement
• Paid time off

Schedule: Day shift

Supplemental Pay: Performance bonus

Application Question(s):

• Are you comfortable for F2F interview?
• Are you comfortable for 6 days working?
• Do you have experienced in Customer Support?
• Are you comfortable for Delhi Paschim Vihar East Location ?

Education: Bachelor’s (Required)

Experience: Customer support: 2 years (Required)

Language: English (Required)

Location: Paschim Vihar, Delhi, Delhi (Required)

Shift availability: Day Shift (Required)

Willingness to travel: 25% (Required)

Work Location: In person

Speak with the employer +91 8199888770