Front Desk Executive – Dr. Arora’s Clinic Pvt. Ltd. – Full Job Description

Company: Dr. Arora’s Clinic Pvt. Ltd.
Location: Sahibzada Ajit Singh Nagar, Mohali, Punjab
Job Type: Full-time
Salary: ₹18,000 – ₹22,000 a month

Job Title: Front Desk Executive

Location: Sec-68 Mohali

Job Type: Full-Time

Experience: 1-2 years

Qualification: Graduate/Post-Graduate in any field

Job Description:

We are looking for a well-organized, professional, and customer-oriented Front Desk Executive to be the first point of contact for our visitors and clients. The ideal candidate will be responsible for providing excellent customer service, managing office operations, and maintaining a welcoming environment. If you have a pleasant personality, strong communication skills, and enjoy working with people, this role is perfect for you!

Key Responsibilities:

• Customer Service: Greet and assist visitors, clients, and guests in a professional and friendly manner. Answer and direct incoming calls, take messages, and provide relevant information to the callers. Respond to inquiries via phone, email, and in-person, providing accurate information and directing requests to the appropriate departments.
• Reception & Administration: Maintain the front desk area, ensuring it is tidy, organized, and welcoming for visitors. Manage office supplies, ensure stock levels are maintained, and place orders for replenishment as required. Handle incoming and outgoing mail, parcels, and deliveries, ensuring they reach the correct recipients in a timely manner. Coordinate the scheduling of meetings and appointments, ensuring that all logistics are in place (conference room bookings, catering, etc.).
• Visitor Management: Ensure that all visitors are signed in, issue visitor badges, and inform the relevant personnel of their arrival. Assist in the coordination of guest access and security protocols, ensuring safety and confidentiality at all times.
• Data Entry & Reporting: Maintain records of visitor logs, calls, and appointments. Assist in maintaining and organizing company records and documents.
• Communication: Maintain effective communication with employees, clients, vendors, and management. Assist with internal and external communication, including making announcements, distributing notices, and helping with event coordination when required.
• Support to Staff: Provide administrative support to the HR and management teams, including scheduling meetings, preparing reports, and other office tasks. Assist in organizing office events, team meetings, and other staff-related activities.

Skills & Qualifications:

• Bachelor’s degree in any field (preferably Business Administration, Hospitality, or related fields).
• 1-2 years of experience in a customer service, front desk, or administrative role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to maintain a professional demeanor.
• Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with office management systems.
• Good organizational skills with the ability to manage multiple tasks at once.
• A positive attitude, with a willingness to help and assist others.
• Professional appearance and a friendly, approachable personality.

Preferred Skills:

• Prior experience in a front desk or receptionist role.
• Knowledge of office equipment (phones, printers, fax machines, etc.) and systems.
• Ability to handle challenging situations calmly and professionally.

Job Type: Full-time

Pay: ₹18,000.00 – ₹22,000.00 per month

Schedule:

• Day shift
• Morning shift

Language:

• English (Required)
• Hindi (Required)

Work Location: In person