Front Desk Executive – KlickIT Solutions & Services – Full Job Description
Company: KlickIT Solutions & Services
Location: Andheri West, Mumbai, Maharashtra
Job Type: Full-time
Salary: ₹20,000 – ₹25,000 a month
Position: Front Desk Executive
Location: Andheri, Thane, Dadar (as per requirement)
Company: KlickIT Solutions
Key Responsibilities:
- Customer Handling: Greet and welcome customers with a friendly attitude. Understand and address customer inquiries related to repairs and services for Apple, Bose, Dell, Asus, and other supported brands. Provide accurate information about services, warranties, and repair timelines.
- Appointment Management: Manage and schedule customer appointments for drop-offs and pickups. Ensure smooth coordination between onsite service teams and service centers.
- Documentation & Billing: Maintain detailed records of service requests and transactions in the system. Generate and issue bills, receipts, and service agreements.
- Coordination & Communication: Coordinate with service technicians to update customers about the status of their devices. Communicate any delays or additional charges to customers in a professional manner.
- Service Promotion: Inform customers about ongoing offers, AMC services, and additional repair options like chip-level repairs or OEM spare upgrades. Promote pickup and drop services for convenience.
- Reception Management: Keep the front desk area organized and presentable. Handle incoming calls, emails, and walk-in inquiries.
Requirements:
- Education: Minimum HSC/Graduate in any field, Bachelor’s (Preferred)
- Experience: Prior experience in a front desk or customer-facing role preferred, total work: 3 years (Required)
- Skills: Excellent communication and interpersonal skills. Basic computer proficiency for billing and record-keeping. Ability to multitask and stay organized.
- Languages: Fluency in English (Required), Hindi (Preferred), and Marathi preferred.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities to learn about the IT repair and service industry.
- Competitive salary with additional performance incentives.
- Career growth opportunities in a growing company.
This position plays a crucial role in ensuring customer satisfaction and smooth operations at KlickIT Solutions service centers. Join us to be a part of a team that values quality and customer-first service!
Job Type: Full-time
Pay: ₹20,000.00 – ₹25,000.00 per month
Benefits: Leave encashment, Paid sick time, Provident Fund
Schedule: Day shift
Supplemental Pay: Yearly bonus
Work Location: In person
Application Deadline: 28/11/2024
Expected Start Date: 25/03/2025
Front Desk Executive at KlickIT Solutions, offering services for Apple, Bose, Dell, Asus. Located in Andheri, Thane, and Dadar. Seeking candidates with experience in customer handling, appointment management, documentation, and billing. Skills include excellent communication and computer proficiency. Fluency in English and Hindi preferred. Benefits include leave encashment, paid sick time, and provident fund. Apply by 28/11/2024.
