Front Desk Executive – Spinny – Full Job Description

Company: Spinny
Location: Pune, Maharashtra
Job Type: Permanent, Full-time
Salary: ₹20,000 – ₹21,000 a month

Role: Front Desk Admin/Receptionist

Location: Pune

About Spinny:

Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in India’s car buying and selling process. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny’s commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, a 5-day no-questions-asked money back guarantee, and a 1-year after-sales warranty. Spinny is backed by leading global venture firms – Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital- currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities – Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore, and Coimbatore

About the Role:

You will be responsible for aligning the customers to reach the showroom and welcoming them to start their buying journey with Spinny at the retail hub. You will play a critical role in customer engagement to improve the buying experience the customer will get from Spinny. You will also be responsible for leading the administrative works of a retail hub.

Ideal Candidate:

An ideal candidate would be a hardworking and enterprising individual, with excellent communication and interpersonal skills. Interested candidates must have ingenious customer- handling skills backed by a strong customer-oriented point of view. Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include:

• Building a relationship with the customer at the retail hub, aligning them with relevant relationship managers
• Managing the hub inventory
• Meeting and engaging with customers during the delivery process.
• Ensuring that customer issues are resolved during their stay at the retail hub.

Requirements:

• Relevant experience in front desk admin/receptionist role
• Graduate degree
• Good verbal communication skills – English, Hindi, and Gujrati.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹21,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule: Day shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Application Question(s):

• Age
• Gender
• Any Experience as a Receptionist or Admin?

Education:

• Diploma (Required)

Experience:

• total work: 1 year (Required)

Language:

• Marathi (Required)

Work Location: In person

Industry: Used Car Retail

Skills: Customer Service, Communication Skills, Interpersonal Skills, Administrative Skills