Front Desk Service Associate – Manipal Hospital – Mysore – Full Job Description

Company: Manipal Hospital – Mysore
Location: Mysuru, Karnataka
Job Type: Full-time
Salary: ₹15,000 – ₹25,000 a month

Key Areas of Responsibility:

• Assists patients with information and provides necessary services upon their arrival or departure from the hospital.
• Is responsible for end-to-end Patient Experience Services.

Main Job Tasks:

• Provide general information on services offered by the hospital.
• Directs guests, patients, relatives and vendors to the appropriate departments or staff.
• Responsible for collecting details of Patients as per the Forms provided and necessary Trakcare Order Entry, Cash & Billing and managing Insurance if any.
• Is responsible for the Console: Handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants.
• Is responsible for Outpatients: Registers Patients / Customers. Screen patients and assign to the appropriate consultants. Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected.
• Is responsible for Inpatients: Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. Provides information on top up deposits to customers and follows up and ensures that deposits are collected. Visits patient rooms on a daily basis.
• Heath Screens: Assists in the health check for corporate/non corporate.
• Order Entry: Ensure all items mentioned on the charge sheet are charged to the patient. Ensure all items are billed from the correct departments. Any discrepancies are brought to the immediate attention of the Patient Experience Management Executive. Coordinate with consultants to charge the correct consultant fee to the patient. Ensure that patients waiting time is reduced at the order entry counter.
• Billing & Handling Cash: Ensure receipts are made for all payments received. Ensure that patients waiting time is reduced at the cash counter.
• Insurance: Keep the patient updated on the status of their cashless facility. Ensure timely reply to all queries from the TPA in co-ordination with our consultants. Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises. Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate.
• Others: Compiles and monitors bed status reports. Reports any incidence that occurs at the facility to the immediate Manager and respective. Ensure visitors adhere to the companies visiting hours. Arranges for baggage handling and other services requested by patients and relatives. Assists patients with wheel chair or any other requirements. Arranges for incoming and outgoing courier / letters to be dispatched. Assists in camps, health check programs, CME’s etc. Participates in educational programs and in-service meetings.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to learn & perform other duties necessary for the effective operation of the Hospital.

Required Candidate Profile:

• Hostel Facility will be provided to Female Candidates
• Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ]
• PUC / 12th Pass / Under Graduate (with minimum 3 years of relevant experience in Hospital, Clinics, Diagnostic Centre can apply)
• Preference would be given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel / BPO / Call Center experience.
• Candidates / Aspirants ready to relocate to Mysore on their own can also apply.
• Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.
• Please super scribe as “Application for the post of Patient Care / Customer Care Relations, Billing and Insurance Junior Associate / Associate at Manipal Hospital – Mysore” in Subject column when writing / sending / forwarding E-mail.
• Work Location – Mysore – Karnataka – India.

Note* You can also text WhatsApp message to 9886300305 if we do not respond to your call or email.
Note* Incumbent should be flexible to work for rotational and night shifts.

Job Type: Full-time
Pay: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental Pay: Overtime pay

Ability to commute/relocate:
Siddiqui Nagar, Mysuru – 570015: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor’s (Required)

Experience: Front Desk or Patient Relations Associate at Hospital: 1 year (Required)

Language: Hindi, Kannada, English, Bengali, Oriya, Tamil, Telugu (Required)

Work Location: In person
Application Deadline: 05/04/2025
Expected Start Date: 07/04/2025