Front office Associate – The Hosteller – Full Job Description

Company: The Hosteller
Location: Wayanad, Kerala
Job Type: Permanent, Full-time
Salary: ₹11,103.23 – ₹15,000.00 a month

Job Role: Front Desk Manager/Executive/Associate

Location: South India

Department: Hotel Operations

Job Experience: 1-3 years

Job Brief:

A front desk manager/executive/associate shall be responsible for management of the company’s backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company’s standard operating procedures.

Key Responsibilities:

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company’s vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
• Understanding hotel pre-launch phase, day to day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications:

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Outstanding communication, interpersonal & time-management skills
• Flexible to relocate anywhere in southern India
• High attention to detail

Job Types: Full-time, Permanent

Pay: ₹11,103.23 – ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person